Service management operations, strategy, and infor

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Service management operations, strategy, and infor, James A. Fitzsimmons, Mona J. Fitzsimmons, , år 2006, 5 udgave

Service management operations, strategy, and infor, James A. Fitzsimmons, Mona J. Fitzsimmons, år 2006, 5 udgave

2006, English, Book edition:
Service management operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons. [electronic resource]
Service management operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons.
Author James A. Fitzsimmons
Other Authors Fitzsimmons, Mona J.
Edition 5th ed., international ed.
Published Boston McGraw-Hill 2006
Medium [electronic resource]
Physical Description xiv, 605 p.
Subjects Service industries -- Management.
Notesbibliographies. Previous ed.: 2004. CD ROM in rear pocket. With
Language English
ISBN 0071244409
Contributed by Open Library